Return Policy

Last Updated: 06/09/2024

1. Overview

At Elia Technologies, we are dedicated to delivering high-quality TV and Internet services, including Satellite Internet, Cable Internet, Wireless Internet, Satellite TV, Cable TV, and Streaming TV. We understand that sometimes products and services might not meet your expectations. This Return Policy outlines the conditions under which you may return purchased equipment and receive a refund.

2. Eligibility for Returns

You may return equipment purchased directly from Elia Technologies under the following conditions:

Defective Equipment: If the equipment is defective or malfunctions within the warranty period, you may return it for a replacement or refund.

30-Day Return Window: Equipment may be returned within 30 days of delivery for a refund, provided it is in its original condition, including all packaging, accessories, and documentation.

3. Non-Returnable Items

The following items are non-returnable:

Customized Equipment: Equipment that has been customized or modified to your specifications is non-returnable.

Opened Software: Software or digital products that have been opened or activated cannot be returned.

Prepaid Services: Charges for prepaid services or subscriptions are non-refundable.

4. Return Process

To return equipment, please follow these steps:

Contact Info: Reach out to our customer service team at (888) 393-2451 to obtain a Return Merchandise Authorization (RMA) number.

Prepare the Return: Pack the equipment securely in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the package.

Ship the Return: Send the return to the following address using a traceable shipping method:

· Elia Technologies

· Returns Department

· 214 Edison St, Clifton, N 07013

Receive Refund: Once we receive and inspect the returned equipment, we will process your refund. Refunds will be issued to your original payment method within 30 days of receipt and approval.

5. Equipment Return Fees

A restocking fee of up to 15% of the purchase price may apply to returns of opened equipment. This fee will be deducted from your refund amount.

6. Changes to This Policy

Elia Technologies reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our return practices.

7. Contact Us

If you have any questions or need assistance with the return process, please contact our customer service team:

214 Edison St, Clifton, N 07013

Call Us: (888) 393-2451

Thank you for choosing Elia Technologies. We appreciate your business and are committed to providing you with the best possible service.