Refund policy
Refund Policy
Last Updated: 04/09/2024
1. Overview
At Elia Technologies, we strive to provide the best TV and Internet services, including Satellite Internet, Cable Internet, Wireless Internet, Satellite TV, Cable TV, and Streaming TV. We value your satisfaction and are committed to ensuring that your experience with our services is exceptional. This refund policy outlines the conditions under which refunds may be issued.
2. Eligibility for Refunds
Refunds may be issued under the following circumstances:
Service Interruption: If you experience a continuous service interruption lasting more than 48 hours due to issues within our control, you may be eligible for a partial or full refund for the period of interrupted service.
Cancellation Within Trial Period: If you cancel your service within the initial 14 days of activation, you may be eligible for a refund of the service charges, excluding installation fees and any equipment costs.
Billing Errors: In cases of billing errors, such as overcharges, you may request a refund or credit towards your account. Please notify us within 30 days of the billing statement date to be eligible for a refund.
3. Non-Refundable Items
Certain items and services are non-refundable:
Installation and Activation Fees: Fees associated with the installation and activation of services are non-refundable.
Equipment Costs: The cost of purchased equipment, such as routers, modems, or streaming devices, is non-refundable unless returned in accordance with our Return Policy.
Prepaid Services: Refunds for prepaid services are generally not available unless required by law or specified in the terms of a promotional offer.
4. How to Request a Refund
To request a refund, please contact our customer service team at (888) 393-2451 with the following details:
· Account holder’s name
· Service address
· Account number
· Reason for refund request
· Documentation or evidence of the issue (if applicable)
Our team will review your request and respond within 7-10 business days. Approved refunds will be processed within 30 days of approval and credited back to your original method of payment.
5. Changes to This Policy
Elia Technologies reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy, please reach out to us:
Elia Technologies LLC
214 Edison St Clifton, N 07013
Call Us : (888) 393-2451
