Cancellation policy
Last Updated: 04/09/2024
1. Overview
At Elia Technologies, we aim to provide you with reliable and high-quality TV and Internet services, including Satellite Internet, Cable Internet, Wireless Internet, Satellite TV, Cable TV, and Streaming TV. We understand that circumstances may arise where you need to cancel your service. This policy outlines the terms and conditions for canceling your service with us.
2. Cancellation Terms
Voluntary Cancellation: You may cancel your service at any time by contacting our customer service team. Please note that certain conditions may apply, depending on the type of service and the timing of the cancellation.
Cancellation During Trial Period: If you cancel within the first 14 days of service activation, you may be eligible for a refund of the service charges, excluding installation fees and any equipment costs. Refer to our Refund Policy for more details.
Early Termination Fee (ETF): If your service includes a contract or commitment period, an early termination fee may apply if you cancel before the end of the agreed term. The ETF amount will be specified in your service agreement.
3. Notice Requirements
Notice Period: To cancel your service, you must provide at least 30 days' notice before the desired cancellation date. This allows us to process your request and make any necessary arrangements.
How to Cancel: To cancel your service, please contact our customer service team at [Insert Contact Information] with the following details:
Account holder’s name
Service address
Account number
Desired cancellation date
Our team will confirm the cancellation and provide you with a final bill, which may include any remaining charges, fees, or credits.
4. Equipment Return
Return of Equipment: If you are renting or leasing equipment from Elia Technologies, such as modems, routers, or TV receivers, you must return the equipment in good working condition within 14 days of your service cancellation. Failure to return the equipment may result in additional charges.
Return Process: To return your equipment, please follow the instructions provided by our customer service team. You may be required to ship the equipment back or return it to a designated location.
5. Final Billing
Final Invoice: After your service is canceled, you will receive a final invoice that includes any outstanding charges, fees, or credits. This may include prorated charges for the final month of service, early termination fees (if applicable), and any unreturned equipment fees.
Payment: Payment for the final invoice is due within 30 days of the invoice date. Failure to pay may result in collections activity or additional fees.
6. Changes to This Policy
Elia Technologies reserves the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our cancellation practices.
7. Contact Us
If you have any questions or concerns regarding this Cancellation Policy, please reach out to us:
Elia Technologies LLC
214 Edison St Clifton, N 07013
Call Us : (888) 393-2451
