Privacy Policy — Elia Technologies

Template — legal review required. This document is a starting draft and must be reviewed and completed by qualified legal counsel for each jurisdiction where Elia operates before publication.

1. Who we are

Elia Technologies (“Elia”, “we”, “us”) provides the Elia Retail, Elia Money, Elia Distribution, Elia Education and Elia Health platforms (the “Services”). This policy explains how we handle personal information when you use our website and Services.

2. Information we collect

Information you provide — such as your name, email address, organisation and messages you send us.
Account information — details needed to create and manage your Elia account.
Usage information — how you interact with our Services, collected to keep them secure and improve them.
Customer data — information our customers store in the Services (for example sales, student or patient records), which we process on their behalf.

3. How we use information

To provide, maintain and improve the Services.
To respond to enquiries and provide support.
To keep the Services secure and prevent fraud.
To meet legal and regulatory obligations.
To send service updates and, where permitted, marketing you can opt out of at any time.

4. Sharing information

We do not sell personal information. We share it only with service providers who help us operate the Services under appropriate agreements, when required by law, or with your consent.

5. Customer data

When customers use Elia to store information about their own customers, students or patients, the customer controls that data and we process it according to their instructions and our agreement with them.

6. Data security

We use technical and organisational measures designed to protect personal information, including encryption and access controls. Learn more on our Security page.

7. Data retention

We keep personal information only as long as needed for the purposes described in this policy or as required by law.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal information, and to object to or restrict certain processing. Contact us to make a request.

9. International transfers

Where information is transferred across borders, we use appropriate safeguards as required by applicable law.

10. Children

Our website is not directed at children. Where Elia Education is used by schools with student users, the school is responsible for obtaining any required consent.

11. Changes to this policy

We may update this policy from time to time. We will post the updated version here and change the “Last updated” date.

12. Contact us

Questions about privacy? Email admin@eliatechnologies.com.